Returns, Replacements and Refunds

We accept returns for both defective and non-defective products within 31 days after delivery.

For non-defective returns, products must be new, unused, and in their original condition. Customers are responsible for the return shipping costs for non-defective returns.

JewelryBund will properly QC and handle the packages transferred to shipping carriers to avoid possible squeezing and crash, however, damages still occasionally occurred during the shipment. So we strongly suggest customers carefully check the parcels' contents before signing for the parcel. If you do notice potential damages after the receipt, please follow the following guideline for return or replacement of damaged or defective items,

1) Please send us photo evidence of the damaged items via email within 3 business days after the parcel receipt.

2) Please provide your order number and transactions number and the quantity of the damaged items.

3) All the return requests must be submitted for consideration within 31 days after the delivery or no return will be accepted. Only return the items back to the supplied return address after our corresponding department's approval.

Depending on the circumstances, we may provide a replacement, exchange or refund to the original payment method (Approved refunds will be processed within 7 days after the returned items have been received and inspected), please contact us so that we can review your case and provide the appropriate solution.

Cancelling Orders (Before delivery)  

Order cancellation must be made within 10 hours of purchase or 30% handling and restocking fee will be charged for the refund.

Return Due to Custom Clearance Issue

Orders return caused by buyers country's Custom issues, buyers will take all the responsibilities for the turnaround shipping cost (for some shipping carriers such as DHL, Fedex, UPS, the return shipping cost will be significantly higher than the original shipping cost because they render discounts to original shipping but return cannot obtain any discounts) and restocking cost. So we strongly suggest clients to consult local Custom about specific Custom policies for import before placing orders.

Important Notice for Paypal Payment Refund

Since Paypal is keeping transaction processing fees from refunds, the incurred 5% Paypal fee will not be refunded. The amount will be deducted from the total refund. Please be noted if you want to return the order or cancel the order. You can also visit Paypal official website about detailed fee policy if you have further doubts or questions.